Proper Engineer

Proper Engineer (Field / Data Center / Infrastructure Engineer) - Seattle, US

At Reboot Monkey, we live by a simple principle: datacenter engineers, for datacenter engineers. Everyone we hire must understand what it’s like to be on a cold floor at 2am with a dead server and a client relying on you. That empathy and technical credibility is what sets us apart.

We are looking for hands-on Proper Engineers to join our global team, delivering fast, reliable, and professional datacenter support.

Core Responsibilities

• Install, configure, and maintain servers, racks, and network equipment

• Perform remote hands support (cabling, rebooting, hardware swaps)

• Troubleshoot hardware, network, and connectivity issues quickly and accurately

• Execute break-fix and IMAC (Install, Move, Add, Change) tasks

• Follow SOPs, SLAs, and ticketing systems

• Coordinate with global teams and clients to ensure seamless operations

• Ensure uptime and operational efficiency under high-pressure conditions

Technical & Hands-On Skills

• Server hardware (Dell, HP, Cisco, etc.)

• Rack & stack, structured cabling

• Networking basics (IP, DNS, VLANs)

• OS basics (Linux / Windows)

• Remote tools & ticketing systems (ServiceNow, Jira, etc.)

• Data center operations & safety standards

• Installing hardware in racks, cable management, component replacement (RAM, HDD, PSU)

• Diagnostics and troubleshooting

Soft Skills & Work Style

• Strong problem-solving skills and quick thinking under pressure

• Ability to work independently on-site and handle multiple tasks

• Clear communication with remote teams and clients

• Attention to detail and proper documentation

• Time management and prioritization under fast-paced conditions

• Empathy for engineers’ challenges and commitment to quality service

Typical Background

• Degree or diploma in IT, Electronics, or Engineering (not always required)

• Certifications (nice to have): CompTIA A+, Network+, CCNA